You can easily change the address when prior to the lot was delivered. It’s possible to need the change by delivering us a message through all of our contact webpage .
From our warehouse in Germany to your destination country, we-ship with DHL. Whenever the lot comes within nation, the package try handed on the nationwide blog post:
Use the cargo ID provided inside the dispatch e-mail – if you fail to receive this ID, contact us and we’ll provide it. After the package are handed into state article of your own nation, DHL or DPDgroup will update the content connecting to a different web page for you yourself to continue on examining the whereabouts of one’s lot.
We advice to proactively look at the suggestions inside the hyperlink as you may not at all times bring notified about every inform.
They only repeat this via email, very please check your inbox (including the junk e-mail folder) to see if they will have current your
- Whenever financial move fees try preferred as a fees way, a shipping within 24hrs should not be guaranteed.
- This provide is certainly not readily available for the UK, Switzerland and Norway.
- Express shipping into USA expenses 40a‚¬.
If the package was actually unable to become delivered, it should be located at a DHL or DPDgroup (for all the UK) pick-up aim (check out the monitoring back link) for 10 trading days. If you do not pick-it up in this time-frame, it will likely be sent back to your facility in Germany. After we have obtained confirmation that the parcel got auto-returned, we’re going to then contact you to definitely organize a re-send.
For requests over 60a‚¬, we provide free regular shipment to European countries, leaving out the UK, Switzerland and Norway. Under that levels, shipping will cost 4.90a‚¬.
Import taxes is applied and are generally dependant on customs. We in addition usually do not cover or anticipate customs dealing with fees for Switzerland and Norway. North Ireland was exempt because of these.
We provide PRESENT TRANSPORT for an extra price of 9.90a‚¬ and just for in-stock products (which means pre-order stuff were omitted).
They merely repeat this via email, very kindly check your email (such as the spam folder) to find out if they will have current you
- 1. how to return something?
If you’re returning a wrecked items, be sure to call us within fortnight at – make sure you affix images regarding the broken product. When you need to return anything out of your order that isn’t destroyed you do not have to make contact with our very own customer support team. Additionally you don’t need a print-out label once we you should never cover go back delivery bills. Be aware that to go back something it cannot be applied or cleaned.
First: You must through the return form in your bundle which you will find here . When the items is hurt, kindly create this on mention as well.
Third: pass the package, making use of your range of company. You’re going to be accountable for the items until they usually have attained our factory. We thus highly recommend you to maintain evidence of postage even as we can not be held accountable for plans that fail to come.
NOTE: If producing going back from a country not in the EU (Switzerland, Norway, the united kingdom or perhaps the American), please range from the original charge outside your package. The charge will need to be dealing with outwards, with the rates clearly visible. Write your message ” RETURN ” on the top, so practices can identify it this type of. If you don’t completed correctly, the package shall be declined during the boundary and returned to you, that will mean paying the return transport bills again.